RETURNS
Any item can be returned to Teapot Vintage within 14 days of receipt providing that:
• It still has the original tags in
• It is unworn
• It is returned to us in the same condition as we sent it out
• The returns form (included with your delivery) is completed and returned with the item.
All items returned may, however, incur a handling fee depending upon the time period that it takes for the item to be returned:
• If an item is returned to Teapot Vintage within 7days, no handling fee is incurred
• If an item is returned to Teapot Vintage within 14days, a 25% handling fee is incurred
The return period begins on the date that the customer receives the item (from our recorded delivery records) and ends when the item is received by Teapot Vintage. This does not affect your Statutory Rights.
Teapot Vintage do not cover any costs incurred for the return of an item and cannot accept liability for any returned items that we do not receive. We therefore recommend that a recorded delivery service is used for returning items and a proof of postage receipt is obtained.
Please be aware that all items are second hand and are therefore not in pristine condition. Whilst we do our best to handpick only items in great condition, we find some items that are just so incredible that we think you should see them in spite of a small defect or two!!
Please read the item description carefully. We try to be as honest as possible about the condition of our products. In the case that a defect is present on an item, we will fully describe the defect in the product description and even show a photograph. If you do have any questions about an item, don’t be scared to contact us and we promise to give a quick reply!